Privacy and Data Protection Policy
At EUKANUBA our users’ privacy, the protection of personal data and its confidential handling are a priority and we follow all statutory national and European data protection rules and regulations.
Below you can find some important aspects on what information and personal data we collect and how we handle it, including what information is gathered, how it is used, and with whom it is shared.
1. Collection, Processing and Use of Data
As with most websites, you may visit our website without telling us your identity or revealing any data. We do collect information concerning the total number of visits, the total amount of time spent on our website, the pages viewed, and records information from your browser, in particular your IP address and software and hardware attributes. This information is aggregated so that we can determine how our website is being used and how it may be improved.
We only store information and personal data (referred to forthwith as “Data”) that you transmit voluntarily, for example in the course of an online order, a registration or a request via our contact form - these are in particular your name, your address and your e-mail address.
When you first contact us we create a user profile in a database. All further Data, which you provide at a later stage, will be stored under that profile.
In the event that you disclose any Data of other persons, such as spouses or work colleagues, we assume that you have the necessary permission to disclose such information.
Users under the age of 18 shall not disclose any Data or otherwise provide information on our Website without the consent of a parent or legal guardian.
Unless you are told otherwise at the time that your Data is disclosed, such information is retained by us and may be used only for the handling of your requests and/or inquiries and/or any other matters resulting from any agreements between you and us, for example for the delivery of products and for payment transactions, as well as for technical administration purposes.
2. Storage of Data
We store all Data that you transmit to us, until you withdraw your consent. You have the right to request partial or complete deletion of your Data at any time. We will carry out such requests without delay. In instances where we are legally obliged to store Data, these Data will not be deleted, but blocked.
3. Right of Access to Data
Upon written request you can receive information about your stored Data at any time.
4. Subscribing to Our Email Mailing List
If you subscribe to our email mailing list, we will use the data you have provided with your express consent for sending email newsletters to you. The indication of your email address, first name and last name is required. All other information is provided voluntarily and helps us send emails which are more relevant to you. The newsletters will contain current offers, news and information regarding our products.
We continuously seek to improve our services. This includes analysing the email newsletters which have been sent, for example whether the provided email addresses are available, whether a newsletter has been opened, which links in the newsletters have been used and whether there is any response or return.
No data will be given to third parties. You may unsubscribe from our email newsletters at any time and with immediate effect for the future. This can be done by clicking on the unsubscribe link at the bottom of our email newsletters or emailing our customer service team: firstname.lastname@example.org
Find out more about out Cookies Policy here.
6. Transfer of Data to Third Parties
We do not pass on the Data we collect to third parties. In particular we do not sell, lease or exchange your Data except where such disclosure may be required by law or as expressly described below. In the event that subcontractors or agents perform the services which you have requested from us, our partners are required to handle the Data confidentially and in accordance with statutory provisions only for the purpose of these services. In addition, they are requested to treat your Data in accordance with this Privacy and Data Protection Policy and applicable law.
We care about the security of your Data and use all technical and organisational possibilities to store the Data in a way that is inaccessible for third parties.
All Data is stored on servers which comply to high safety standards and are protected against access by unauthorized persons and misuse.
For any further information relating to Data protection you may contact us as the responsible body directly:
IAMS Europe B.V.
7742 PB Coevorden, The Netherlands
Phone 00 800 241 53 414